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SIIA Público
SISTEMA INTEGRAL DE INFORMACIÓN ACADÉMICA - PÚBLICO
Título del libro: What's Ahead In Service Research?: New Perspectives For Business And Society Título del capítulo: USER AS A NEW COMPONENT OF PRODUCTION: TYPOLOGY OF SERVICES FROM THE PERSPECTIVE OF THE LABOUR PROCESS
Autores UNAM: LEONEL CORONA TREVIÑO;
Autores externos: Idioma: Año de publicación: 2016Palabras clave:
Service innovation; Customization; Customer-driven manufacturing; User involvement; Service Typology
Resumen:
Nowadays there is an increasing involvement of the user
(consumer/client) in production and innovation processes. This
phenomenon is changing the way we look at innovation. Therefore, two
changes are at play: on the one hand, the joining of goods and services
innovations in a common framework, and on the other, linking them with
consumer participation. These approaches allow us to derive a
service-goods-user typology according to the different kinds of
production. So, another element must be added to the historical
production organizations: artisanal, manufacturing, industrial,
informatics, scientific and customization. These organizations are based
on tools, machinery, energy, information and science, and costumer
participation, respectively. In this context, there are different kinds
of services and goods correlated with each organizational production
stage.
